Visitor
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2 Messages
Xfinity Mobile transfer PIN for disconnected line — live agent required
I need assistance from an Xfinity representative regarding a disconnected Xfinity Mobile number. The Xfinity Assistant repeatedly says that no live agents are available.
I need to determine whether my disconnected number can still be transferred to another carrier and obtain the necessary account and transfer information. Could an official Xfinity representative please contact me through private messaging?
XfinityAlfonso
Official Employee
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2.7K Messages
10 hours ago
Hello user_31b0dk we appreciate you taking time out of your day to reach us here on the Xfinity Forums. For an Xfinity Mobile phone number to be transferred, this must be done while the line and service are still active. The Transfer PIN is generated via the Xfinity App and given to the new carrier to facilitate grabbing that number. Since it sounds like that line has already been closed, we'd need to reactivate the line before trying to transfer.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
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Expert
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34.7K Messages
6 hours ago
Not Accessibility/disability related. Moved to Customer Service.
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