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user_dg8gfd
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Monday, January 26th, 2026 5:18 PM

Xfinity Mobile trade in credit not applied

A few months ago my wife and I both bought new iPhones and traded in our old ones. I am seeing a trade-in credit applied to my new phone, but my wife is not getting the same credit for hers. 

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4 hours ago

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XfinityJosephA

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2.1K Messages

4 hours ago

user_dg8gfd send us a direct message, so we can help with your wife's line. We'll take the right actions to help. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." If you don't see an icon, you can use this link.

https://forums.xfinity.com/direct-messaging

 

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