Visitor
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1 Message
Xfinity Mobile - Switch from AT&T
CS chat is difficult. When you finally get an agent, it’s not long before you realize they’re a bot when you get the response “sure” to the question “what will my total monthly bill be if I add 2 more lines”. And the CS chat option, which customers are directed to, does not acknowledge previous deals or promos. For instance, I was offered an offer, and had to inform the agent of the offer I accepted nearly a month ago. Switching, 1 line, from another carrier to their mobile service, required over 5 hours on chat, that’s ridiculous.
XfinityQuemekia
Official Employee
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635 Messages
5 hours ago
Hello @user_xqnbeo, Thank you for sharing this detailed feedback about your experience with our customer service chat. I am genuinely sorry to hear that you had such a frustrating and time-consuming experience, and I can assure you that this is not the level of service we aim to provide.
Please know that we take this kind of feedback very seriously, as it's crucial for us to identify and fix these issues to improve our customer experience.
Are you still needing assistance adding a new mobile line?
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