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user_06oqka
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Wednesday, April 22nd, 2026 2:36 PM

X-FINITY MOBILE stole my money

Xfinity mobile stole my money! First of all, I don't even have a mobile account with them. I only have an internetaccount. They said that they sent me an iPad. If they did it was refused because I never receive it or accepted it. They have charged me $405.84 for something I never even asked for and don't have. I have been fighting this and trying to get my money back since March 2025..more than a year now and I haven't seen anything yet. Everytime I call them, they assure me it will get resolved. [Edited: "Inflammatory"]

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8 hours ago

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XfinityBillie

Official Employee

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4.1K Messages

8 hours ago

 

user_06oqka We appreciate your time in reaching out to us here on our Xfinity Forums. I can definitely understand how frustrating this experience has been and I would love the opportunity to see how we can help with finding a resolution. Since I do need to access your account details, please send us a DM to Xfinity Support with your full name and address.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon 
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window   
Press Enter to send it

 

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