Visitor
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3 Messages
Xfinity Mobile should keep its promise to give me $450 gift card
I bought a new iPhone 13 pro max during the $450 gift card with trade-in at the end of Nov 2021. I traded-in the old phone at the Xfinity Store and received the confirmation Email from [Edited: "Personal Information"] on Nov 26, 2021. I was told I was going to receive a $450 gift card after 2 months.
2 months later, I contacted Xfinity Mobile in Feb 2022, they said I needed to wait more time up to 4 months.
On April 11, 2022, I visited the Xfinity Store at Factoria and complained about this issue to a store staff, Khalid Mohamed, he opened a ticket and asked me to wait, but nothing happened later.
On May 3, 2022, I visited the Xfinity Store at Factoria again and discussed this issue with 2 store staffs. they could not explain the problem and reopened a ticket number [Edited: "Personal Information"].
it has past more than 5 months since the trade-in confirmation Email received.
It is more than 3 months past the originally promised deadline.
I am concerned if Xfinity Mobile is considering defaulting this $450 gift card, please have somebody tell what is wrong here and send me the $450 card promised.
Thank you in advance.
XfinityChristina
Official Employee
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923 Messages
4 years ago
Hi, @user_3b1566. We definitely want to get to the bottom of this for you and make sure you receive that card. Please send us a DM with your name and address in full.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3vGymhI
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_3b1566
Visitor
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3 Messages
4 years ago
Hi,
Thanks for your reply, I just sent a DM to Xfinity Support in accordance with your instruction above.
In fact, I had chatted with Xfinity live agent Susan and Surekha on website on Mar 11, 2022, and I got nothing. Anyway, I hope this time could make a difference!
Sincerly,
Dz
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