Visitor
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1 Message
Xfinity Mobile Promo
I added a mobile line to my Xfinity account in October, it was supposed to be “free” for a year. Except every month I have gotten a bill for $40 plus tax. Every month I call customer service and they credit my account and tell me that the issue is solved - but it keeps happening. I called twice about my December bill and they keep saying they’ve credited my account, but now I owe $51 and my account is past due. I tried activating the Peacock Premium benefit that they offer to watch the Super Bowl tomorrow but since my account is “past due” I am unable to.
This has been an incredibly disappointing experience. I’d rather pay for my phone service somewhere else than be lied to like this.
XfinityThomasC
Official Employee
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3.1K Messages
11 hours ago
Hello, @stj519
Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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