xfinity mobile promo offer scam

I am in the same boat.  Supposed to get $300 per line for switching with our own phone and $200 per line for "payoff" of phones to old carrier and after 3 long chat sessions I was finally told (and confirmed the amounts and number of cards PER line) they would be emailed the end of September.  I got one email for a prepaid card of $300. Considering I was told we would get a total of $500 per line --$1500 -- this is RIDICULOUS. I already paid off the phones with the prior carrier, which was in excess of the $1500 I was expecting but since we were going to save money in the long run switching to Xfinity, we went ahead and made the switch. That was JUNE 18TH. It's now October 7. I've been told they cannot pull up transcripts of the chats I had -- which I know to be false. Those chats confirmed the promo several times for me because I was afraid of this BAIT AND SWITCH routine. Now I get a phone call where they want me to submit my payoff bills from the previous carrier... how about they just honor the promos they lured us in with?! Forget about the BBB, contact the Michigan Attorney General and fill out their complaint form. They will get involved and mediate if necessary. I'm doing it today. https://secure.ag.state.mi.us/complaints/consumer.aspx

I am in the same boat.  Supposed to get $300 per line for switching with our own phone and $200 per line for "payoff" of phones to old carrier and after 3 long chat sessions I was finally told (and confirmed the amounts and number of cards PER line) they would be emailed the end of September.  I got one email for a prepaid card of $300. Considering I was told we would get a total of $500 per line --$1500 -- this is RIDICULOUS. I already paid off the phones with the prior carrier, which was in excess of the $1500 I was expecting but since we were going to save money in the long run switching to Xfinity, we went ahead and made the switch. That was JUNE 18TH. It's now October 7. I've been told they cannot pull up transcripts of the chats I had -- which I know to be false. Those chats confirmed the promo several times for me because I was afraid of this BAIT AND SWITCH routine. Now I get a phone call where they want me to submit my payoff bills from the previous carrier... how about they just honor the promos they lured us in with?! Forget about the BBB, contact the Michigan Attorney General and fill out their complaint form. They will get involved and mediate if necessary. I'm doing it today. https://secure.ag.state.mi.us/complaints/consumer.aspx

Has anyone had any resolution or info on this? It's been 2 months now. I keep uploading my previous Verizon bill with all amounts shown and just get an error the next day. I've called and have ticket numbers. Nothing but "This is a known issue please call back for an update"

I too am having this issue. Was supposed to receive reimbursement for my AT&T iPhone when I switched in May 2025. Have had  several frustrating, documented calls with the Xfinity promotion line, several times being reassured I would receive my card by email within 24 hours, within 3 weeks and within 1 week. It has never been received, have checked spam. Spoke with someone at Xfinity today who just told me I was never eligible - not what I was told at the Xfinity store where I did the trade, not what I have been told in all my previous calls with Xfinity. When I proceeded to go through all my history on this issue and ask how I could escalate this I was hung up on.