Visitor

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1 Message

Sunday, October 5th, 2025

xfinity mobile promo offer scam

Has anyone actually recieved the "gift cards" for the "time to switch" coming to Xfinity Mobile from another carrier and they "payoff" the devices you bring over?

Should I file a complaint with BBB? It's been over 6 months with a lot of my time wasted for bullcrap answers. Is there another way to resolve this?

I"m thinking about taking my 10 lines back to Verizon.

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Official Employee

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2.7K Messages

23 days ago

 

Thanks for posting on our Community Forums for assistance with your gift card concerns, user_2vk2gx. We can help investigate this further. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

New Poster

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4 Messages

21 days ago

I am in the same boat.  Supposed to get $300 per line for switching with our own phone and $200 per line for "payoff" of phones to old carrier and after 3 long chat sessions I was finally told (and confirmed the amounts and number of cards PER line) they would be emailed the end of September.  I got one email for a prepaid card of $300. Considering I was told we would get a total of $500 per line --$1500 -- this is RIDICULOUS. I already paid off the phones with the prior carrier, which was in excess of the $1500 I was expecting but since we were going to save money in the long run switching to Xfinity, we went ahead and made the switch. That was JUNE 18TH. It's now October 7. I've been told they cannot pull up transcripts of the chats I had -- which I know to be false. Those chats confirmed the promo several times for me because I was afraid of this BAIT AND SWITCH routine. Now I get a phone call where they want me to submit my payoff bills from the previous carrier... how about they just honor the promos they lured us in with?! Forget about the BBB, contact the Michigan Attorney General and fill out their complaint form. They will get involved and mediate if necessary. I'm doing it today. https://secure.ag.state.mi.us/complaints/consumer.aspx

New Poster

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4 Messages

21 days ago

I am in the same boat.  Supposed to get $300 per line for switching with our own phone and $200 per line for "payoff" of phones to old carrier and after 3 long chat sessions I was finally told (and confirmed the amounts and number of cards PER line) they would be emailed the end of September.  I got one email for a prepaid card of $300. Considering I was told we would get a total of $500 per line --$1500 -- this is RIDICULOUS. I already paid off the phones with the prior carrier, which was in excess of the $1500 I was expecting but since we were going to save money in the long run switching to Xfinity, we went ahead and made the switch. That was JUNE 18TH. It's now October 7. I've been told they cannot pull up transcripts of the chats I had -- which I know to be false. Those chats confirmed the promo several times for me because I was afraid of this BAIT AND SWITCH routine. Now I get a phone call where they want me to submit my payoff bills from the previous carrier... how about they just honor the promos they lured us in with?! Forget about the BBB, contact the Michigan Attorney General and fill out their complaint form. They will get involved and mediate if necessary. I'm doing it today. https://secure.ag.state.mi.us/complaints/consumer.aspx

Visitor

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1 Message

5 hours ago

Has anyone had any resolution or info on this? It's been 2 months now. I keep uploading my previous Verizon bill with all amounts shown and just get an error the next day. I've called and have ticket numbers. Nothing but "This is a known issue please call back for an update"

Official Employee

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2.7K Messages

 

Dave4551, Hi there! Thanks for taking the time to reach out. I can understand the importance of getting that gift card as a consumer myself. I am sorry to learn about this experience with getting those errors. You've reached the right place. Over social media, we are a team of experts who are dedicated to helping with gift card concerns such as this. We can help. To get started, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

 

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