Visitor
•
1 Message
xfinity mobile promo offer scam
Has anyone actually recieved the "gift cards" for the "time to switch" coming to Xfinity Mobile from another carrier and they "payoff" the devices you bring over?
Should I file a complaint with BBB? It's been over 6 months with a lot of my time wasted for bullcrap answers. Is there another way to resolve this?
I"m thinking about taking my 10 lines back to Verizon.
XfinityDilary
Official Employee
•
2.7K Messages
2 days ago
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
0
0
Fanniebee71
New Poster
•
4 Messages
3 hours ago
I am in the same boat. Supposed to get $300 per line for switching with our own phone and $200 per line for "payoff" of phones to old carrier and after 3 long chat sessions I was finally told (and confirmed the amounts and number of cards PER line) they would be emailed the end of September. I got one email for a prepaid card of $300. Considering I was told we would get a total of $500 per line --$1500 -- this is RIDICULOUS. I already paid off the phones with the prior carrier, which was in excess of the $1500 I was expecting but since we were going to save money in the long run switching to Xfinity, we went ahead and made the switch. That was JUNE 18TH. It's now October 7. I've been told they cannot pull up transcripts of the chats I had -- which I know to be false. Those chats confirmed the promo several times for me because I was afraid of this BAIT AND SWITCH routine. Now I get a phone call where they want me to submit my payoff bills from the previous carrier... how about they just honor the promos they lured us in with?! Forget about the BBB, contact the Michigan Attorney General and fill out their complaint form. They will get involved and mediate if necessary. I'm doing it today. https://secure.ag.state.mi.us/complaints/consumer.aspx
0
0
Fanniebee71
New Poster
•
4 Messages
3 hours ago
I am in the same boat. Supposed to get $300 per line for switching with our own phone and $200 per line for "payoff" of phones to old carrier and after 3 long chat sessions I was finally told (and confirmed the amounts and number of cards PER line) they would be emailed the end of September. I got one email for a prepaid card of $300. Considering I was told we would get a total of $500 per line --$1500 -- this is RIDICULOUS. I already paid off the phones with the prior carrier, which was in excess of the $1500 I was expecting but since we were going to save money in the long run switching to Xfinity, we went ahead and made the switch. That was JUNE 18TH. It's now October 7. I've been told they cannot pull up transcripts of the chats I had -- which I know to be false. Those chats confirmed the promo several times for me because I was afraid of this BAIT AND SWITCH routine. Now I get a phone call where they want me to submit my payoff bills from the previous carrier... how about they just honor the promos they lured us in with?! Forget about the BBB, contact the Michigan Attorney General and fill out their complaint form. They will get involved and mediate if necessary. I'm doing it today. https://secure.ag.state.mi.us/complaints/consumer.aspx
0
0