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m_family
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Sunday, April 26th, 2026 9:37 PM

Xfinity Mobile Plus Upgrade Issues *Urgent*

I've been trying to using my elite upgrade since April 4th. Agent on the phone told me I need to upgrade to the Mobile Plus Gen6 plan and has [Edited: "Language"] everything up. I still cannot upgrade after having investing a dozen hours on this between Xfinity phone support and in the store.

I need this resolved and I need to be able to use my anytime upgrade feature immediately!

Thank you.

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10 hours ago

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m_family

Visitor

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4 Messages

13 hours ago

Anyone from Xfinity able to assist?

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XfinityEmilyB

Official Employee

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2.8K Messages

10 hours ago

 

m_family Thank you for posting on our community forum so we can help you upgrade to a new phone! Please send a direct message to Xfinity Support by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address in the body of the message so I can find your account and get started on a resolution. 

- XfinityEmilyB

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