Visitor
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9 Messages
Xfinity Mobile Plan Price Not Received
I transferred my mobile plan to Xfinity in Oct 2025. Xfinity offered a plan that was $10 for the 1st line, $30 for each additional line, 15GB and then speed reduced. The plan was for one yr then rates increased. I wanted 3 lines so the total was $70 per month. I never received that plan. When Xfinity ported over the lines, mine and my sons lines where somehow lost. Numerous calls to Philippines were made to try to recover the lines. My son's phone number was vital for his work. He chatted with someone for 8 hrs and was able to recover his number. So, my bill should have been 2 lines for $40. I have been paying $80/mo and Philippines say they can not give me the original plan pricing. I think this is illegal bait and switch. Can you get me the plan I was promised when I signed up?
XfinityShawn
Official Employee
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2.4K Messages
8 days ago
@user_ecee4c My team can further help you as this would require us to look into your account details.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_ecee4c
Visitor
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9 Messages
11 hours ago
Thx Xfinity Community Forum. A representative called me about my issue and was able to resolve my concern to my full satisfaction. This after many months calling the Comcast Help line and being transferred to someone in the Philippines to waste my time. The Community Forum is the way to go. I very much appreciate that this was finally resolved in a single phone call from a very nice lady. Thanks again.
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