Xfinity Mobile Phones never delivered to my address, my local store sent them to a address not even on file in another state

I pre ordered my phones on Feb 2nd from a store in Minnesota- I went in and got three phones, two pre ordered and one that day a IPHONE, my representative said he would send the phones to my home, I got the order completed out and left the store that day with a order confirmation. After a day or two went by I received my fedex tracking info and they said they were being sent to Jacksonville Florida- I have never lived there at all at that address, I called XFINITY and they said they would contact fedex and reroute the devices to my address on file, same as my internet and cell phones on my account. The next day I see the devices were rejected by the owner at that house and again the next day on second attempt.... after that a duplicate tracking number was produced and the phones went back to MT Pleasant TN and arrived there a few days later. Attempt 1 was Feb 5, Attempt 2 was Feb 6 and arrived back at the warehouse on Feb10. I have called several time, went to my store several times and no one can figure out why I still see these phones on my account and I am getting charged for them even though i never had possession and the warehouse processed the returns on Feb 19th. Still waiting for my refund of my taxes and first months payments as well as those two devices to fall  off my account so i can get new phones. I am sick of calling the call center and getting international call center people who cannot help me and tell my generic answers and then my local store giving me numbers to supervisors in which they don't answer or care. I am irritated with XFINITY mobile and have filed BBB reviews, complaints with MN attorney general and the Consumer protection agency. This is out of hand the lack of communication and or inability to return these devices in a timely manner and fix the issue and move on. This is going on 1 month now and again Xfinity I just want someone to reach out to me with the proper authorization and authority to make this happen. I am sick of failed responses and the liability to be on myself when I did nothing wrong but want a new phone.