Visitor
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1 Message
Xfinity Mobile- phone stolen during delivery
I called xfinity and have visited 3 stores including corporate store only to be told nothing can be done because phone is still pending. I want it removed from my account.
Visitor
•
1 Message
I called xfinity and have visited 3 stores including corporate store only to be told nothing can be done because phone is still pending. I want it removed from my account.
XfinitySean
Official Employee
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378 Messages
1 day ago
Thanks for taking the time to post on our community forums, user_humszs. I'm sorry to hear that your phone was stolen and that you haven't received assistance on the matter yet! Our team would be more than happy to take a closer look to see how we can help! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get the ball rolling!
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
• Click "Sign In" if necessary
• Click the "direct messaging" icon or https://comca.st/3J0ir1l
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send
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