Visitor
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1 Message
Xfinity Mobile not applying promotion
I went to sign up for Xfinity Mobile using the promotion shown in the app that specifies I have $0/Month for 1 year under the basic mobile plan. However at checkout it says my upcoming bill for mobile is $42. Do I have the promotion or not?
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XfinityBillie
Official Employee
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4.5K Messages
16 hours ago
@user_syq49j Thank you for taking the time to reach out to us here on our Xfinity Forums. Our team would love to help you get that mobile line set up and ensure that you are on the free line for a year promotion. :)
Please send our team a direct message with your full name and address.
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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