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10/24/2026 7:19 PM

Xfinity Mobile - New Phone Delivery - Weekday only, Signature required, No option to hold at location. I work during the week!

I need someone at Xfinity to remove the restrictions on my new iPhone delivery via Fedex. Xfinity should have offered the option for customers to hold the package at a location and/or have weekend delivery, considering the cost of the phone and their mobile service.

I'm not sure what Xfinity was thinking by assigning these restrictions, since not everyone works from home and can be there to sign for a weekday delivery. I understand the phone cost a lot and requires a signature, but how does Xfinity think I'm paying for it...by sitting at home all day waiting on FedEx? I can either take a day off of work or the phone will be sent back. I should deduct my missing day's pay from my next monthly bill and send them an invoice. Customer service and the CS manager via phone have been no help, and I'm guessing this forum will not be fruitful as well. I'm praying someone who can help will read this. 

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