Visitor
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1 Message
Xfinity Mobile New Customer
Hi,
We just signed up for Xfinity last week. At the time we opted to trade-in our older iPhones for trade-in discount for new phones. However, as we enrolled additional lines over the weekend, we thought it would've been better to pass these older iPhones to the kids instead of trading them in. However, we were unable to stop the trade-in and take advantage of the $400 phone discount for new customers. Can someone please help with making these simple changes?
Also, as I was enrolling to get Peacock Premium for free, all of a sudden the pricing was adjusted to $10/month. Can someone please help with the free enrollment of Peacock Premium?
Thank you.
Eric
XfinityJustinC
Official Employee
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1.8K Messages
5 hours ago
Hello, @MonkeyLee thank you for reaching out over Xfinity Forums. You've contacted the right place for assistance, and would like to look into Xfinity Mobile promotion further. If I'm unable to update to the $400 without trade in, we do work a great Xfinity Mobile support team I can reach out to for assistance. Checking online as long there was activation of a new Premium Unlimited line, number transfer, and paying over 24 months it looks like it would qualify for the $400 without trade in.
I can also check on the Peacock Premium concern as well, and since I'll need to gather some information that we don't want in our public conversation. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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