chris1434's profile

Visitor

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2 Messages

Monday, November 25th, 2024 8:41 PM

Xfinity mobile new customer

I had a phone with xfinity mobile a while back and ported it to a different carrier because xfinity mobile only offers promotions for new customers and I was able to get a great offer with another carrier so I ported my number.  If I was considering coming back, when would I be eligible for new customer promotions from xfinity mobile?

Official Employee

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870 Messages

5 months ago

Good afternoon @chris1434. How long have you been with the other carrier? 

Visitor

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2 Messages

5 months ago

quite a while.  My question is how long does it need to be before xfinity considers me a new customer.  I am in no hurry but wanted to keep it as an option to know when to check back for any good deals.  I was fine with xfinity but xfinity doesn't do anything to keep their existing customers so you have to leave to a get a good deal.  Crazy that they promote churn.

Official Employee

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870 Messages

Understood. Returning customers are eligible for certain promotions, but not all. Once you're ready to check things out, let us know and we can go over what's available to you. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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