Visitor
•
1 Message
Xfinity Mobile Line not Transferred after move
I sat on the phone with a rep
for 2hrs . We got a new account made for Wifi services and he told me he was able to transfer my mobile service over to so I don’t have to pay the extra fees! It didnt work, its not showing up in my Xfinity account whatsoever. I’m not trying to pay 100+ for mobile and then another 80$ for the wifi. Thats completely out of my budget. I need help resolving this or i will have to cancel
XfinityJoe
Official Employee
•
1.2K Messages
4 hours ago
Good morning @melia.b that sounds really frustrating. Our team can help.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3kYXwkR for an example
0
0