Xfinity mobile HELP Discarded like trash after 9 loyal years

Formal Complaint Regarding Xfinity Mobile Service and Billing** I am writing as a loyal customer of Xfinity Mobile for the past nine years, holding Platinum status and having purchased multiple devices through your service. Over the past few months, I have experienced a deeply frustrating and unacceptable situation. Firstly, a customer service representative convinced me to add a line with misleading information about the cost, leading to significant uncredited charges despite returning the device. Additionally, a recent trade-in of my old phone for a new one has also not been credited to my account. Furthermore, despite making substantial payments to address past billing issues, my service was completely cancelled yesterday, rather than temporarily suspended. I was then informed that to restore service, I would be required to pay an additional amount, including the remaining balances on my phone and watch, a demand which is unjust. Furthermore, the inability to reach a human customer service representative, consistently being directed to automated systems, has left me with no support. My phone is essential, and this complete disconnection has caused considerable distress. I seek immediate resolution to this matter. Sincerely, [Edited: "Personal Information"]