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user_rlp2i8
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Saturday, March 30th, 2024 10:36 PM

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Xfinity mobile gift card status issue

Xfinity customer service is Horrible, wasted hours. Just want my $100 gift card was told I'd get after 30 days, site given won't load. After calling and just run through automatic prompts then disconnected. Finally got to live person and they told me it was after 90 days, I have copy of transcript showing 30 days. Can anyone please help me 

Question

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Updated 

1 year ago

61

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XfinityDilary

Official Employee

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2.3K Messages

1 year ago

Thanks for posting on our community forums, user_rlp2i8. I'm sorry to hear about your recent experience when requesting an update on the $100 gift card status. To confirm, is this the Xfinity Mobile support number you tried to call 1 (888) 936-4968, or text? Did you also try reaching out through our Xfinity Chat Assistant? 

 

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user_rlp2i8

4 Messages

Yes as stated above have done both, the text number gave me a site that doesn't even load, and I tryed it on 4 different computer/phones. As your with Xfinity can you look it and see what the status is please. 

1 year ago

0

XfinityEmilyB

Official Employee

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2.1K Messages

@user_rlp2i8 I appreciate you keeping us posted so we can make sure you get any gift cards you're eligible for. Are you able to track the incentive here? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_rlp2i8

4 Messages

Hallelujah, finally someone that could actually help me. The link provided actually worked, and I could see again that the representative that got me to sign up for cellphone service lied again as the does show you have to have service for90 days NOT the 30 days, she also said I'd get $25 of of my internet for a yr but that only turned out to be $10., very unprofessional. But thank you again for the help. 

1 year ago

XfinityDilary

Official Employee

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2.3K Messages

I'm glad the link helped, @user_rlp2i8. And I'm sorry to hear the promotion is not correct. Did they explain why the discount was reduced? Did you switch to a By-the-Gig plan or do you still have unlimited data? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_rlp2i8

4 Messages

Try just stated the rep mis-informed me, I of course told them they should have to honor what their reps state as its false advertisement. They said sorry they wouldn't do that. Figures

1 year ago

0

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