3 Messages
Xfinity Mobile Fraud
I recently moved to Austin, TX. from Michigan. Austin doesn't have xfinity internet, but I decided to keep Mobile for the extra +$25 a month, as stated on the website.
My simcard started losing connection last month. I requested a new one. The agent told me it was delivered to my old address, fine. I asked for them to send it to my new address, in Austin. They told me the new shipment's FedEx tracking and it was bound for Michigan again.
I reached out to the customer service floor supervisor, Aniket, and he told me that Xfinity cannot change my address to Austin, and thus the SIM would never be able to be delivered there.
I attempted to escalate this further, but he refused to help me.
Please tell me why I'm paying +$25/mo for mobile line without xfinity internet, yet cannot have a simcard delivered to where I've been living for 14 months?
The nearest xfinity store is 2 and a half hours away. Would it be any different if I just walked inside there?
Why am I being obstructed with help on an issue? I requested additional help multiple times was just tossed around.
Please help me understand this policy?
XfinityTy
Official Employee
•
376 Messages
2 years ago
Thank you for taking the time to reach out to us. Please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a direct message. If you're signed in to your forums profile and because you have already posted to the public page, you should have the option to do so.
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