Skip to main content

    Support

    Offers

U
user_90rrlr
1st Topic

Visitor

 • 

3 Messages

Tuesday, May 20th, 2025 7:28 PM

Xfinity mobile false charges

I recieved a sim card for xfinity mobile. Realized with my current provider I would not be able to end payments and activate my current phone with xfinity mobile. I had to "activate" the sim card to cancel the service which I did in person at a xfinity store. I was charged to be sent a sim card then drive that sim card to a store and have it canceled. Previous to this I tried to do a xfinity internet change of service address and you guys messed up every single step of that. Canceled my service too soon at current address incorrectly set up new address tried to charge me for equipment that I did not have. I am so fed up with your service. If I had any other option for internet I would use it because you guys obviously can't handle simple tasks. 

Question

 • 

Updated 

1 day ago

13

1

0

XfinityJohnG

Official Employee

 • 

1.7K Messages

1 day ago

Thank you for reaching out to our team here @user_90rrlr. We would be happy to assist you from here with any account or service issues anytime. 

3

0

user_90rrlr

Visitor

 • 

3 Messages

I tried to get the charges reversed but only reduced it from 40$ to 25$. Not helpful dissatisfied with all your service.

Like

Reply

1 day ago

0

XfinityJohnG

Official Employee

 • 

1.7K Messages

If you would like me to take a look at your account @user_90rrlr send me a direct message with the full name and complete address for your service. 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

1 day ago

0

user_90rrlr

Visitor

 • 

3 Messages

Absolutely unhelpful. I returned within 14 days I followed your policies, I have spent hours of my time trying to resolve this. This company is a joke.

Like

Reply

1 day ago

0

forum icon

New to the Community?

Start Here