Xfinity mobile [Edited]

Xfinity Mobile Customer Relations,

You offered me one year of free service, but instead it turned into monthly charges right away. On January 20th, I spent over an hour on the phone with one of your reps. They assured me my account was canceled, no more bills would come, and everything was settled. I made my last payment that day.  

But you kept charging me. A week ago, I called again—another hour-plus on hold—just to speak to a supervisor. The rep hung up on me after all that waiting. Now I see you’ve sent my account to collections. How absurd is that? 

Your 1-800 support is a joke. Reps are hard to understand, they don’t listen, and nothing ever gets resolved. I’ve wasted hours of my life on this. You guys are the worst branch off of Xfinity and your customer support team, frankly [Edited: "Language"].  Also please stop calling me and offering me the one year free service for Xfinity mobile account. It's like you're rubbing dirt in my face, despite all long agonizing, tormenting conversations voicing my displeasure with your service, yet you still have the indecency to call and offer me that promo

I won’t be making any more payments moving forward. The $71.92 current payment due after January 20th is proof that you have not canceled my account and have continued to bill my account and yet after one month you have taken my account to collections, which is unheard of. I can be late on my internet bill for months and months yet you won't take my account to collections. But after one month, xfinity mobile has taken my account to collections. Now that you've made it personal and negatively affected my credit, I will make it my life mission to to not pay that amount. And to cancel my service with Xfinity all together I regret to ever have started any service with Xfinity.

Please remove my payment method immediately, stop all charges, and get my account out of collections. The sooner you do that the sooner I can cut my ties with your company all together. I will take my internet service somewhere else to a different service provider.

I will not call you back another time and waste another minute. And I refuse to continue to receive emails stating you've been unsuccessful at auto charging the payment  to my card. I refuse and I will not call and wait to talk to someone, wait to be transferred and/or continue to explain this situation to your untrained, ill-advised staff. I am writing this letter because I know that there's no other way you will understand my intent even with this letter.  hoping that you will cancel my account. 

I am writing this letter so that you understand that I will not be bullied and continued to accept charges when the account has been canceled and that there shouldn't be any charge after 1/20/2026. 

If I need to, I will take the matter to the FCC, Better Business Bureau, and my state attorney general. It is my mission in life to make sure I don't pay that $71.92  

Thank you.  

Sincerely,