Xfinity Mobile did not honor the Internet Service offer of one year of free cell phone service

I recently signed up for a 600Mbps year long contract and also selected the available offer of one year of cell phone service.  I filled out all the requested data online and was told an ESIM would be used to activate my phone.  I received a "We Received Your Order" email from Xfinity Mobile.  I received no other communication or alerts from Xfinity.  In a couple of days I checked my account and saw that I had device that needed activation.  I followed all the instructions online to activate my phone.  I was told it could take about  two days for this to happen.  I later checked my account and saw that there was a problem activating my device and to use the chat to resolve.  After a two and a half hour chat session it was not possible for me to get the one year of free service, and I told the third Xfinity rep I was chatting with to just cancel my order because I was not going to pay the regular price, which was the only thing I was being offered.  In the course of the 2.5 hour chat, there were at least three different names I was chatting with.  None indicated they had any context from the previous discussions. It appears the first representative determined I need a physical SIM, and canceled the original order and I was required to provide all the information that I previously supplied over the chat so apparently a new order could be made.  This was awkward and I had to repeatedly supply the same information for several items.  It was not until I was sent a confirmation email that I discovered there was no discount.  This representative seemed to disappear and the next representative said my promotion credit was used on the first order and therefore could not be apply to the order the previous representative created.  This representative said they would try to fix, but then seemed to disappear.  The third representative had nothing to do with the topic and said it  transferred to him by mistake.  The next representative I told I want to just cancel any orders that are there and quit.  So this is where it is left.  I see that there is still a $25 "current charge" in my account for activation.  So, in general a horrible experience and I am currently not getting the free year of service, and I am wondering if Xfinity is going to try to still charge me $25 for "activation".  If someone is interested in fixing this very quickly and painlessly - great.  I have lots of good choices for cell phone service, but it doesn't look like Xfinity is one of them.