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user_vzd4qx
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Thursday, August 22nd, 2024 1:33 PM

Xfinity mobile data usage

I’m on the mobile plan with the 30 GB high speed and got an email saying that I had reached the limit. I checked the app that day and it said I’d only used around 18 GB. I figured it would need a day or two to catch up, but I checked today and the app said I’d only used 19 GB. If I’m paying for 30 GB of high-speed, I expect to receive that each month.

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6 months ago

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XfinityChristy

Official Employee

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1.7K Messages

6 months ago

 

user_vzd4qx Hello and thank you for reaching out via our Xfinity Community Forum. I’m sorry to hear about the confusion with your data usage—it would be frustrating to see discrepancies between your email and the app. You should definitely be able to enjoy the full 30 GB of high-speed data each billing cycle.

To help resolve this, could you please check the following:

  1. Make sure your app is updated to the latest version.
  2. Verify if there are any data usage details or settings that might clarify the difference.

If the issue persists, could you send us a direct message with your account details? We’d be happy to investigate further and ensure you’re getting the data you’re paying for. Thanks for bringing this to our attention, and we’re here to help get this sorted out!

 

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user_vzd4qx

2 Messages

I verified all this. I've not been able to identify any issues that would constitute a 10 GB difference. I will continue to monitor and inform if this occurs again. There might be more customers out there that are experiencing this as well.

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6 months ago

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XfinityBenjaminM

Official Employee

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1.8K Messages

 

user_vzd4qx When you can, please send us a Direct Message with your full name and address. Here are instructions on how to send us a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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6 months ago

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