Xfinity Mobile Customer Service Nightmare

Xfinity Mobile Customer Service NightmarAs a real estate professional who relies heavily on having a working phone, I’ve just endured the worst customer service experience of my career with Xfinity Mobile.I spent over 20 hours on the phone and 4 hours in store over the course of two and a half weeks just trying to activate an insurance replacement phone.I was forced to upgrade my internet to Xfinity fiber to qualify for a “free” mobile line—supposedly the only way to get any real support for my Xfinity Now phone.Despite talking to at least 25 representatives and 5 supervisors, none of them could figure out how to deactivate my broken phone and activate my new insurance claim phone. Every rep promised they could resolve the issue, but I was repeatedly lied to and shuffled between teams.The broken phone dropped calls and reset randomly, making business impossible.I was told to go into the store, but the store couldn’t help me and sent me home. I had to get an extra line to keep working, and the phone I received came with a number tied to someone else’s $185 collection.Multiple promises for replacement phones never materialized; everything had to go through Asurion, and I wasted hours on fruitless calls.Even after finally receiving a replacement, after FOUR hours today, reps still couldn’t activate my new device or resolve billing tied to another person’s address.I was misinformed by customer service on several occasions—and blatantly lied to at least four times.As a business that runs on reliable technology, Xfinity’s incompetence disrupted my entire workflow.People need to know: Xfinity Mobile’s customer service is inefficient, unreliable, and riddled with misinformation. After all this, not a single agent could give me a clear path to a working phone. I would not recommend Xfinity Mobile to anyone relying on their phone for critical business or personal use. This has been an infuriating and unacceptable experience, and I plan to share this warning wherever I can