Visitor
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1 Message
Xfinity mobile cancellation
I keep getting charged for Xfinity mobile when I never had it, I only asked for internet andi went to two different stores and called 5 different times and they all tell me that I do not have an account so they cannot help me
when I first went to pick up my route I was told tab out a promo and that I got a free line for a year I declined the offer and returned the chip. They have been charging me since and no one’s seems to be able to find my account or help me cancel
XfinityEva
Official Employee
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2.7K Messages
13 hours ago
@user_6wej2p I'm sorry that this has been your experience and we can certainly help with this concern here. May I please ask that you send us a direct message with your full name and service address to get started?
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link
How to direct message within the forum
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