Visitor
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1 Message
Xfinity messed up my new sod
Hi so I was a customer back in my old house I moved to a new home and only available carrier was AT&T but xfinity has installed lines and totally messed up my new sod very disappointed I wanted to switch back to you guys but my yard is really damaged cause of your workers
XfinityJustinC
Official Employee
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1.4K Messages
3 days ago
Hello, @user_9cdez1 thank you for reaching out over Xfinity Forums and bringing this to our attention. I completely understand where you're coming from with being disappointed with the situation, if that happened to my lawn I'd be reaching out as well. I'd like to open a damage claim for you to help get this repaired. Since I will need to gather some information that we don't want here in our public conversation, when you have time please send a direct message.
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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