1 Message
Xfinity merging with AT&T?
Hi-
today my father tried calling xfinity to update a credit card and somehow he was told xfinity and at&t were merging and that he had to cancel the service to xfinity and start a new account with at&t. The number he called was [Edited: "Personal Information"]. I couldnt find any information to this phone number. No way this is true? There was a tech coming to his house april 8th to do the change and replace the xfinity router with an at&t one. Since i found out about this later at night, we called at&t and they do have the order and sadly their sales department was close. We will be calling at&t tomorrow to cancel that, doesnt make any sense to me why at&t will be merging with xfinity?
was this some kind of scam? just doesn't sound right from the start.
XfinityMarcus
Official Employee
•
1.4K Messages
1 year ago
user_hrn8cp, thank you for using the Xfinity Subreddit to reach out. I would be more than happy to take a closer look into this issue regarding your fathers service account. The details you provided around this situation are a bit odd, so we certainly want to clarify that you are not being socially engineered by any bad actors impersonating service providers. Please send us a direct message with your full name and complete service address to get started.
Here's the detailed steps to direct message us:
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