xfinity membership status

I am at my wits end. I have been a customer for 8+ years. I recently moved to a new address, did it on the phone with a representative, and for some reason, my membership status has not transferred over. Not only that, but apparently it was removed from my old account too. I have been calling for days and even tried the chat and I just keep getting the run around. One representative told me it should be fixed within a few minutes to up to 24 hours, I called back the next day and another representative told me it may take 3-5 months to fix.

They each told me I could upgrade to the 1 gig internet and I told them I don't want to upgrade, I am perfectly fine with the plan that I have.

I feel like I'm being punished for moving. Does customer loyalty not mean anything to this company? I need this to be fixed ASAP... I had the free Peacock subscription with this too, so that's gone as well. I am extremely frustrated.