Xfinity member benefits error still occurring

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Hey there, @user_lruigt! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with attempting to access the Xfinity Membership benefits, it certainly is not what we want for our customers. At this time, our engineer team is aware of the known issue, and they are working to get to the root cause of the issue. At this time, there is no ETA to resolve the access issue, and I am confident they will resolve it as quickly as possible. They do recommend trying other browsers and devices. May see improved functionality with incognito modes and without using a VPN. Please let us know if you have any other questions/concerns, we are happy to help.