Visitor
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1 Message
Xfinity made internet worst
Xfinity replace router with new one. Internet very slow. Sorry we had Xfinity make the change: prefer talking with customer service.
Visitor
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1 Message
Xfinity replace router with new one. Internet very slow. Sorry we had Xfinity make the change: prefer talking with customer service.
XfinityJustinC
Official Employee
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1.4K Messages
9 days ago
Hello, @user_6an3ah thank you for taking time to create a post here over Xfinity Forums. Working from home myself, I completely understand the importance of having your home network performing optimally, and would definitely like to help investigate the speed issue further.
- Was the new gateway shipped/picked up at a Xfinity Store, or was it installed by a technician?
- Have you had a chance to look over this helpful internet tips document we have on here on Xfinty forums, it has some great information to check your equipment signal levels: https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
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