Xfinity local monopoly hurting customers

Xfinity is the ultimate example of blócala monopoly hurting customers. Xfinity charges for services it does not provide: charges me for 1.2G service but provides 6Mb at best. They then refuse to take care of service issues, directing customers to automated robots that basically reset the modem, but don’t care if that solves the issue. Then they make it impossible to get access to any other troubleshooting or person. Their behavior is unprofessional, irresponsible and from my point of view, illegal.