Visitor
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1 Message
Xfinity lines fell off house
I have been trying to get in touch with a live agent , this Xfinity routing system from the AI Agent to the useless phone is horrendous.
They wire your team set up only 3 weeks got ripped off our house somehow & all I can get from all the customer service tools is router troubleshooting. It is impossible to tell someone that a wire is dangerously dangling on a public sidewalk in Philadelphia now.
XfinityThomasB
Official Employee
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2.3K Messages
7 days ago
user_3fdq6u Good afternoon. I would be happy to help get this line issue all sorted out for you. Apologies there were issues to get this sorted out prior.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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