Visitor
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1 Message
Xfinity Line Damaged With No Help
I pay for 2Gb internet service from Xfinity, but I usually only receive around 50Mb. On September 27, a technician came out and confirmed that the problem is the damaged line running from the outside box to my house.
After the technician came to our house on September 27, he called in a new work order, which has existed since then. Since that time, I have rescheduled the repair five times. On two of those five times, the third-party company LVI called to schedule a day to replace the line, but they never showed up. Xfinity has now missed multiple scheduled appointments, leaving me without the internet speed I am paying for, despite confirming the line is damaged. I need the outside line replaced and my service restored to the promised speeds.
XfinitySean
Official Employee
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311 Messages
4 hours ago
Thanks for taking the time to post on our community forums, user_nuh731. Sorry that there's been such a delay in replacing that line! Our team would love the opportunity to see how we can help. Please send us a direct message with your full name, name on the account (if different), and service address, and see what we can do!
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
• Click "Sign In" if necessary
• Click the "direct messaging" icon or https://comca.st/3J0ir1l
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send
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