4 Messages

Saturday, April 4th, 2026 9:58 PM

xfinity lies

I have been with xfinity for a little over 2 years. They increased my bill for no reason about 3 months ago. Then they shut our tv box off and said I had to get a new one. I drove up and got a new box. It took 24 hours to get back the bare minimum of channels.

Xfinity has now lowered my wifi speed and increased my bill, once again for no reason. I called and of course customer service doesn't know anything. They are useless. They are in another country and have no clue as to what I am talking about. That's right, xfinity has the worst customer service. They really don't care any about the customers. No surprise there.

When I was standing in line at xfinity i noticed they now guarantee prices for 5 years. I guarantee that's a lie. I'm sure theres fine print in there where they increase the bill.

So within 3 months my bill went up $55.00. My wifi speed has decreased to 100 mbps. It took me hours to get this last issue with the tv resolved. I pay my bills on time. I don't have time for xfinity's scam games. I work for a living.

Xfinity I have been a customer for the past 24 years. The way we got out of your price increases is shutting off xfinity and putting it in a different name every year. I've had friends that you had increased their bill to 325 a month.

Come Monday I will be with Verizon. I have never before had the choice. Because xfinity has a monopoly in most places. Oh but this time I do. When I had xfinity installed here I knew you'd increase the price for no reason. One time they lied and said taxes. I called the government, there was no increase in taxes. I believe you got in trouble for that lie. You are greedy liars and I hope you go out of business.

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Expert

 • 

117.7K Messages

26 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

 • 

694 Messages

26 days ago

I hate to hear what you are expressing, but I will be more than happy to help address your concerns. To begin, would you mind sending me your name and the address to your account in a Direct message?

 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

4 Messages

No I am going to go with Verizon tomorrow. I will be bringing my equipment in on Tuesday. Oh..I see Comcast has it where they can't be

sued in small claims court. It has to go to arbitration. Even though nobody knows, they agree to that when getting comcast. I am past done!

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