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user_sma5pz
1st Topic

2 Messages

Sunday, October 6th, 2024 1:32 AM

Closed

Xfinity Lies

There's been an Internet outage for over a week now. I received a text message from Xfinity saying my service would be restored at 1:35 pm today, 10/5/24. It's 9:28 pm and I still don't have internet! My question is why is Xfinity lying about when services will be restored?

I really just want to know if I'm on contract with yall because I do plan on canceling my service, contract or not!!! Xfinity has become antiquated and unreliable. 

I need a representative to contact me ASAP!!!

Question

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Updated 

4 months ago

59

2

0

XfinityThomasB

Official Employee

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1.9K Messages

7 months ago

Hello user_sma5pz

Appreciate you reaching out to get us in the loop! Your satisfaction is always our top priority. Are you in one the areas impacted by the natural disaster damage caused by Hurricane Helene? 

2

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whatintheworld

Visitor

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2 Messages

4 months ago

Xfinity lies about everything that's what the company policy I guess is now and has been for many years. I've been having issues and have been a customer for 18 years with that company and have had many service calls and just in the year 2024 had three people come to my house to quote unquote fix an issue that never resolved itself and still having an issue and yet the record show no one came to my house how is that not a lie and they keep increasing costs after cost after cost for nothing for the exact same stuff that keeps happening I have to pay more

1

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XfinityEva

Official Employee

 • 

1.6K Messages

We're sorry to hear that this has been your experience. We would love to help with this, please send us a direct message with your full name and service address to get started. 

 

To send a direct message: 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it
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4 months ago

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