I am sure if you speak to them again they may credit it. I can't speak for comcast/xfinity. However I have been with them since 2007. In my experience sometimes they forget or get too busy or whatever and it takes more than one interaction to get things done. I have to say I find chating over text/ online support to be a lot more of a pleasent experience. I am sure they will sort it out. I again can't speak for them. They also might not of gotten their manager's go ahead I don't knows .
Greetings, @DavidRuiz30! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear that the credit may not have shown up on the account We would like to double-check this for you. Can you please send a PM with your first and last name so we may further assist you?
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.
I am an Official Comcast Employee. Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Solution.
Responses
Voxx
Contributor
•
29 Messages
7 m ago
I am sure if you speak to them again they may credit it. I can't speak for comcast/xfinity. However I have been with them since 2007. In my experience sometimes they forget or get too busy or whatever and it takes more than one interaction to get things done. I have to say I find chating over text/ online support to be a lot more of a pleasent experience. I am sure they will sort it out. I again can't speak for them. They also might not of gotten their manager's go ahead I don't knows .
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ComcastMichael
Official Employee
•
2.9K Messages
7 m ago
Greetings, @DavidRuiz30! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear that the credit may not have shown up on the account We would like to double-check this for you. Can you please send a PM with your first and last name so we may further assist you?
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.
0