Xfinity Lies, Horrible Customer Service, and False advertisements

I am shortly going to file a BBB complaint and well as false advertising complaints with both the FCC and the California Department of Justice Office of the Attorney General for fraudulent billing and deceptive advertising unless my situation can be resolved quickly.

1: Xfinity is advertising that 1000/1000 is available at my address but signed me up for 1000/20 (or maybe 30?) as a bate and switch.  I have also been told by both phone and chat support that not only is 1000/1000 not available at my house, but that Xfinity doesn't offer the serive at all.  I spoke to a Supervisor over a week ago who told me that the information isn't available to phone/chat support yet, and that he would take care of it and call me back.  NEVER happened.  

2:  Even the 1000/30 service does not work.  I tried every cable spot in my house and nothing.  So I called and they arranged for a technician to come out several days later.  The technician came out and said that the "service line" needs to be dug up and replaced and they he made an appointment for them to do so.  I checked back with chat support the next day and was told that they would be coming out on 6/3/26 to install the service line and that I didn't need to be there but that the installer would text me to let me know they arrived and the outcome.  That NEVER happened.  I also told them on that chat session that I shouldn't have to pay for service that is not available to me, and they said that I wouldn't be charged on June 14th, and that my account would reflect that.  My account still shows my full bill due on June 14th (approx., not looking at my account as I write this). I contacted support again on 6/3/2026, and he said I had to wait 10 more business days. I said that's not acceptable and not what I was told.  So I asked for a supervisor to call me back.  He said supervisors are only available over chat.  I demanded a call, was made to wait 20 minutes for a regular support person to call me.  They called, they asked me to confirm my account, I did and then the phone system said I had an active chat window and needed to disconnect, it then put me back in the phone queue.  I waited on hold for 30+ minutes with no answer. I hung up and tried again.  It wouldn't let me schedule a call back, listed the entirely wrong number, tried to make me start a text session.  I tried chat support and the bot wouldn't put me on with a person and said I already had a call back scheduled.  I finally gave up but 30 minutes later, I got a call back.  He then proceeded to tell me that the line will be installed no later than Sunday the 7th but would likely be installed by Friday.  I let them know that I simply do not believe that, I also reiterated that I expect that I will not be billed for any days where I don't have access to my service, and they told me a credit would be applied to next months bill.  I said that is not acceptable.  That until my service is working you should never have started billing me.  Nothing has changed on my account.  I also received a text saying that an appointment for 6/7/2026 with a tech has been scheduled between 8am and 10am.  I don't need a technician, they have already been to my house.  I need an installer to install then new service line.  I was also told that an installer did got to my house on 6/3/2026, but needed more information to be able to install.  They did not tell me what information, how it would be received, or when.

3: I got a text about a ticket being opened, [Edited: "Personal Information"] regarding appointment waitlist, then another text saying the ticket was denied and closed.  I don't even know what this was, or what it means.

I sent emails to  Arbitration_nod@comcast.com and [Edited: no longer a valid email] where I attached a pdf of the webpage where it shows they are advertising synchronous service at my address, and my chat logs to detail out the significant amount of lies and poor customer service I have delt with.