Visitor
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1 Message
Xfinity kept saying I have payment due but my account shows nothing
I kept getting an email saying my payment is due. However, when I logged on to my account, all I see is an inactive account with 0 amount due.
Visitor
•
1 Message
I kept getting an email saying my payment is due. However, when I logged on to my account, all I see is an inactive account with 0 amount due.
XfinityAdrienne
Official Employee
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1.7K Messages
3 hours ago
Good Morning, @user_eu3k6d! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! That is certainly strange to continue to receive a balance email, but showing $0 on your end. I would be more than happy to investigate the account with you to ensure everything is closed up on your account. Can you please send us a DM to get started?
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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