Visitor
•
1 Message
Xfinity keeps sending me text messages every two weeks
Xfinity keeps sending me text messages every two weeks asking for equipment to be returned that I do not have. I have talked to someone via chat at Xfinity and they said they would fix this. There should be a transcript. please stop sending me text messages asking me to return equipment. I have already returned any equipment in the past that I wasn’t using and I only have equipment that I use and pay for each month.
XfinityThomasB
Official Employee
•
2.7K Messages
2 years ago
user_c9de27
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
0
0