Xfinity keeps promising me things and then saying they can't honor it.

Long story short, I signed multiple agreements stating I'd receive a certain rate and each month thereafter, my bill was incorrect and they told me they could not honor my SIGNED agreement. I've spent north of 6 hours talking to agents. I finally received a response from the executive care team and they were supposed to issue me a credit (verified in an email they sent) and surprise, the credit is not on my account when they said it would be. I wrote in to chat and they said they couldn't give me the credit. I've never worked with more dishonest customer service and will be filing complaints with BBB and FTC. Feel free to review my ticket ECM0015871996. Here's the email from the ECT-

Hello Ashley,

Thanks for your recent inquiry. We’re committed to making sure your bill is what you expect and we’re sorry that wasn’t your experience. I’ve reviewed your account and have not found items that need correction, as we discussed on 08/28/25.

On 08/28/25, as a one-time courtesy, a $180 billing adjustment has been applied to the account and this adjustment represents 12 months of the $15 modem lease fee and this billing adjustment will be captured on the 09/25/25 billing statement.

If you still have concerns or questions about your bill, please call 800-Xfinity.

Thank you for being an Xfinity customer.

Sincerely,

James F.

Executive Customer Response Team

Basically, Xfinity doesn't do ANYTHING they say they're going to do.