Skip to main content
user_hqktwd
1st Topic

Visitor

 • 

5 Messages

Tuesday, April 28th, 2026 3:55 PM

xfinity keeps creating an account for the wrong address

im trying to move. I've canceled my xfinity now service and every time I try to purchase and set up for a new plan it automatically creates in account for the wrong address. Even if I specifically set the shipping and billing address to the new location. I now paid for yet another month of service for an address that is incorrect.

Question

 • 

Updated 

9 days ago

17

1

0

Oldest First
Selected Oldest First
XfinityMartyR

Official Employee

 • 

3.2K Messages

9 days ago

 

user_hqktwd Thank you for reaching out about your NOW Internet service! To transfer your NOW Internet service, you must cancel your current service through your NOW Portal and sign up for a new account at your new address, as equipment cannot be moved. The cancellation is immediate, so initiate this when ready to move; you will receive a new NOW Internet Gateway at your new address. 
 

 

4

0

user_hqktwd

Visitor

 • 

5 Messages

I did. I canceled through the portal and signed up for a new account with a new address but it still signed me up for the wrong address.

Like

Reply

9 days ago

0

XfinityMartyR

Official Employee

 • 

3.2K Messages

 

user_hqktwd I would recommend reaching out to the NOW Internet support team for additional assistance. Your new address may not be eligible for NOW Internet service. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

9 days ago

0

user_hqktwd

Visitor

 • 

5 Messages

The xfinity assistant is unable to help with my problem. My new address is available for service.

Like

Reply

9 days ago

0

XfinityMartyR

Official Employee

 • 

3.2K Messages

 

user_hqktwd You might try the chat option directly from the NOW Internet page. Support for NOW Internet is only available through online chat, our team and other social media teams are unable to assist with the NOW Internet platform. 
 
Since Xfinity services are available at your new location, you may want to try post paid Xfinity Internet. You may qualify for a new 5-year customer promotion and a free Xfinity Mobile Select line for 1 year! Our Xfinity Mobile service has helped our members save money from their current carrier, you could be next! Members that have Xfinity post paid Internet in the home are already eligible for Xfinity Mobile. There are no line fees, members pay for the data plan you choose each month. You have an option to bring your devices if compatible, and you can purchase a new device upfront, or on a payment plan. Have you considered switching mobile providers?

 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

9 days ago

0

forum icon

New to the Community?

Start Here