Visitor
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1 Message
xfinity junction box broken - dangerous
There is an xfinity junction box, one of those green things, where the cover came off, and the wires are exposed. We manage the snowmobile trail there on [Edited: "Personal Information"]. this box is in the ditch area, which is permitted for snowmobiling this time of year. We are concerned that with the recent snow falls, the broken box, and the base are going to get covered with snow, and if someone hits it with their sled, they could go air born, roll over or even get pushed out into traffic, and someone could get hurt. CenturyLink has confirmed the box is NOT theirs. How do I reach some one at Xfinity to be sure people don't get hurt, and that neighborhood does not have disruption in services?
XfinityPaula
Official Employee
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1.8K Messages
2 hours ago
Hello user_mrwb12! Thank you so much for reaching out to us for help with the damaged box. Our Xfinity Forums is the perfect place for find help for having this pedestal repaired. Especially with the potential for someone to get hurt. You have a rather important job for the winter activities of the community, I am happy to help out. Can you please send us a direct message with your name, and phone number so that I can open a request with the local technicians.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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