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user_6iyi8f
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Monday, May 18th, 2026 8:02 PM

Xfinity is the worst service I’ve ever received

I was told I would get $10 off a month on my Internet and receive bill credits. Xfinities agent either was completely incompetent at their job or straight up lied. Once my year is over I will never use Xfinity again. Complete joke of a company. After bringing this to their attention they ignored me for a week “while they conducted an investigation” never reached out to me and said it’s past the 30 days so there’s nothing we can do 

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XfinityThomasD

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1 hour ago

 

user_6iyi8f I'm sorry to learn about your experience, and our team would be happy to help however we can as well. Can you provide more details on what the discount was for? Was it the promotional rate for internet that didn't match what was quoted? I ask since most times, the autopay/paperless discount is included in the quote for max savings, but is not required.

 

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user_6iyi8f

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@XfinityThomasD​ I was supposed to receive a promotional discount on a device purchase that involved bill credits through Xfinity mobile, I then was told I would get a $10 discount on my Internet for adding Xfinity mobile. Neither materialized. Like I said the time I’ll be paying such a dishonest and incompetent service will be short lived.

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XfinityThomasD

Official Employee

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1.8K Messages

Understood. Unfortunately, our team is limited in fully accessing Xfinity Mobile accounts, but we can help submit a ticket to the Xfinity Mobile escalations team to have this reviewed further for you and verify the promotional credits and discounts. If you'd like us to go this route, we will need some personal information to locate the account. If you would, please send us a [Modmail message](https://www.reddit.com/message/compose?to=/r/Comcast_Xfinity) with your full name and full address to get started.

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