Xfinity is the worst customer service. Company going downhill.

@user_10n9n5 

I have two accounts — one in Florida and one in Georgia. In Georgia, I signed up for a $48/month plan and received a confirmation, but I keep getting charged $83/month instead. I've chatted with support 6–7 times, and every time, the reps seem clueless. They either promise it will be fixed (but do nothing) or just transfer me to someone else.

So I tried calling — same result. They apologize, say they’ll fix it, and nothing changes. Every call takes over an hour, and I'm left with zero progress. Honestly, who hired and trained these people? It's been incredibly frustrating. As of now, it’s still not resolved, and I'm stuck paying $83/month instead of the $48 I signed up for — for a full year!

Now for my second account in Florida. They promised $35/month for internet, but my bill is $79. I've called at least 10 times over the past two months — still no fix. Last time, I asked to speak with a supervisor, and they told me all supervisors were too busy to take my call. Seriously? This company is a nightmare.

At this point, I just don’t have the time to keep fighting this. I’ll probably switch services soon. Save yourself the stress — RUNNNNN from this company. Don’t sign up. You’ll regret it.

How long ago did you sign up for each account?  Did you have a promotion for each?