Visitor
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2 Messages
Xfinity is the absolute worst
There is no way to speak with a live rep.
I cancelled xfinity internet but ended up with a credit balance that xfinity just will not refund. Im about to file an fcc and bbb complaint this is [Edited: "Language"]
XfinityAmira
Official Employee
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4.2K Messages
13 hours ago
Hi user_h73wd8! Thanks for visiting our Xfinity Forum. I'm sorry to hear you are no longer a customer with us and are running into issues with receiving your refund. This is never the experience we want for our customers, so I apologize for any inconvenience this has caused you. I promise my team is here to help and would love to further look into this for you. Please send us a Direct Message so we can assist you with getting this sorted out. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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