Good morning @user_dih5n3, we'd be happy to review your account with you and compare your recent bills. It's possible you had a promotion expire. You can check page 3 of your Xfinity Statement, where you can see any promotional discount in green text. Promotional details and expiration dates are also available in the Xfinity App in the Account section.
XfinityJoe
Official Employee
•
881 Messages
12 days ago
Good morning @user_dih5n3, we'd be happy to review your account with you and compare your recent bills. It's possible you had a promotion expire. You can check page 3 of your Xfinity Statement, where you can see any promotional discount in green text. Promotional details and expiration dates are also available in the Xfinity App in the Account section.
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