Visitor

 • 

2 Messages

Saturday, May 30th, 2026 2:39 AM

Xfinity is punishing me for being a 30 year customer

I am truly disgusted with Xfinity. I have had cable service and internet service with them for literally decades. The cost of the cable service has gone up and up, and I can no longer afford it. I called today to cancel my cable tv, with the intention of staying with Xfinity for internet. I am seeing $50 for five years advertised everywhere, yet the best price they could offer me is $117! I was on the phone for an hour and a half with an agent and a so-called supervisor, and they said that I cannot get any of the promotions because they are for new customers only. I have paid thousands and thousands of dollars to xfinity over the years, have never been late on a bill, and yet instead of rewarding me for my loyalty, I am literally being punished.

I will certainly be sharing this with all my friends. This is no way to do business. It's really disgraceful 

Oldest First
Selected Oldest First

Visitor

 • 

2 Messages

1 day ago

I tried to call regarding the same complaint although I have been with them far less than you. I still would consider 6 years more than nothing. The worst part is that it's impossible to find an email address for them to escalate the complaint. 

Expert

 • 

118.2K Messages

1 day ago

The concern is not "Home Security Rules And Automations" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Visitor

 • 

2 Messages

Where did you move it?

Official Employee

 • 

279 Messages

Thanks for taking the time to post on our Xfinity Community Forums page, @user_1gc59y, and thank you @EG for getting that post moved over. I'd like to do everything I can to help with getting you the best internet price available for your account. Please send a direct message including your full name and service address, and we can get started anytime.

 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Expert

 • 

118.2K Messages

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
forum icon

New to the Community?

Start Here