Xfinity is not the company to go through

I’m going to try and make a very long story short. I have spent eight hours on the phone with Xfinity between two days. All I needed to do was transfer my Internet from one home to the new home. I scheduled an appointment online but that appointment was further out. This is where it all started. I called someone to see if I can get It earlier. That person told me that I needed to cancel the appointment and I did not need it. All I needed to do was move my modem router to the new location. I even explained it was a new home build. So they waited on the phone. I drove five minutes to the new home set everything up and it didn’t work. By that time he had canceled my appointment so I no longer had it. But he transferred me to someone else without letting me know that he was transferring me. This person then proceeded to set up an appointment for 5 to 7 today. He told me that he could give me temporary Internet access while I wait for them to install Xfinity services. He worded it as in he was helping me by giving access to one device that was eligible to give me temporary Internet. He never told me he was switching my phone to Xfinity services. He kept asking me for my social and birthday and I would repeatedly ask. Why do you need this when I’m just transferring my Internet services. He just kept saying I just have to do this to be able to get them to come out and get your Internet. I have to do this so you can get Internet access until tomorrow. I ended up calling back because my son was not able to connect to my phone because I thought my phone was given temporary Internet Wi-Fi . That’s when I found out he changed my number and put it Transferred it Xfinity. I was so upset and hours on the phone later they were able to cancel that but at first they wanted me to go to an Xfinity store to continue and then disconnect and then call Verizon to get it all hooked up again. Finally, someone was able to just cancel it without me having to do that. This guy also canceled my account at my residence that I’ve been at and been with Xfinity for a long time instead of just transferring from one to another. He made a new account, but when I had called back for people to fix his mistakes, they canceled the new account and told me that they couldn’t access the old account. Finally, someone told me that they were able to get everything switched back to my residence. I’ve been at so that I could use the Internet there until the following day which technically would be today. Then I was switched over for someone to be able to make sure the modem router worked but they could not get it to work. They said that the technician is coming out today from 5 to 7 would be able to help with all that. Nobody showed today between five and seven. When I call them, they said that that appointment was canceled. Both accounts didn’t exist. They tried to get me to pay more multiple times because since they canceled my account, they would have to make a new account which means I no longer get my five-year lock of $50. I explained this is not OK because none of this is on me. Finally, someone said everything‘s back to normal. Your account is just transferred to your new one and someone will be out on Sunday. She then transferred me to someone because they were trying to charge me $100 to install it when originally when I made my appointment I was not getting charged at all. That person then said the Sunday appointment does not exist at all, and my account was never fixed so then he told me that he The only way I could get Internet access was to make a new account and that I cannot get the $50 that I have to go up to $60 and that I no longer can use my little box that I have to pay $15 and get it switched out and I also have to pay $100 to have someone come out. And there’s even more to this than I have mentioned. A total of eight hours on the phone and I’m still not taking care of. If I could give any advice, do not go through Xfinity. Prior to this big issue when I renewed my services, I was told that the modem router was for free and it never came. I had to call multiple times and then finally someone told me I just don’t get it. By then, I was so frustrated. I left it alone. I called back for an Internet issue and then explain to them about that issue and they told me that I do get it and they apologize and sent it out. They ended up putting me on that $50 plan with no contract, including the modem, router and my little box. This was an issue that happened way before the big issue now. I have never been more frustrated in my life. This has taken time away from my kids. I am in the process of moving so it has literally taken eight hours away from that. My daughter and son cannot use the Internet for their homework and my son cannot use it to play his game which he very much deserves to play because he has helped me move for four days