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1 Message

09/10/2026 10:31 PM

Xfinity Is INCOMPETENT

I was on the phone with Xfinity for 3+ hours on 9/9/2026. I was transferred to several departments, each more incompetent than the last. After confirming my account when I called in, an hour and a half into the call they re-confirm and the name, address, and phone number were incorrect. Safe to say after 3+ hours and multiple human (an AI agents which are frustrating and even more unhelpful) my issue is still not resolved. I am now looking into other companies. Xfinity has the WORST customer service. 

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Official Employee

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1K Messages

9 hours ago

Hello there @user_tp24e9, I hate to hear about your bad experience from yesterday. Can you share with me your issues and I will do all I can to assist you to the best of my ability?

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