Visitor
•
1 Message
Xfinity Is INCOMPETENT
I was on the phone with Xfinity for 3+ hours on 9/9/2026. I was transferred to several departments, each more incompetent than the last. After confirming my account when I called in, an hour and a half into the call they re-confirm and the name, address, and phone number were incorrect. Safe to say after 3+ hours and multiple human (an AI agents which are frustrating and even more unhelpful) my issue is still not resolved. I am now looking into other companies. Xfinity has the WORST customer service.
XfinityDuron
Official Employee
•
1.2K Messages
2 months ago
Hello there @user_tp24e9, I hate to hear about your bad experience from yesterday. Can you share with me your issues and I will do all I can to assist you to the best of my ability?
1
0
user_xndlio
Visitor
•
2 Messages
54 minutes ago
I agree on your comments about Xfinity. Tried to port my three lines from Verizon over to Xfinity. Two of the phones were mine and I was buying a third one. Unfortunately they couldn’t get it right about transferring the phones over and consequently, they sent me two phones instead of the one extra phone that I needed assigned numbers from God knows where and did not port over my number that I’ve had for over 40 years. unfortunately, I had three different people working on it and all they were trying to do was sell me something extra that I didn’t need and they were not paying attention to what they were doing as far as porting numbers. I don’t know how you can get somebody in the United States to speak with to straighten these problems out and correct the charges to my account. They assured me everything was correct and then two phones showed up at my home.!! I have spent over four hours on the phone with that Philippine call center, I’m about ready to switch everything back to Verizon, which is not much better.
0
0